Cooling-of period and notification
Our intention is that you are totally satisfied with the item or items you purchase from us. Accordingly, if you make a purchase from the Website or through our Customer Service, you have the right to cancel your purchase without giving any reason within 14 days of the date on which you received your delivery, i.e. the cooling-off period.
If you want to cancel your purchase, you must inform us of this within the cooling-off period, preferably by registering your cancelled purchase on the Return & Claim page on our Website, and follow the instructions. If you select this option, we will immediately confirm by email that we have been notified of your decision and that you are exercising your Right of withdrawal. You can also contact our Customer Service on telephone +46 8 670 16 00 or by email to info@svenskttenn.se. You can also use the form produced by Konsumentverket [the Swedish Consumer Agency]. Download the form here. Please note that a failure to collect a package or receive a delivery is not treated as an exercise of the Right of withdrawal.
Exceptions
The Right of withdrawal does not apply to items which are manufactured in accordance with your particular wishes or items which otherwise possess a clear personal preference as a result of your order, such as items sold by length, specially-ordered furniture or bespoke sewn items.
Return terms & conditions
If you are withdrawing from your purchase, you must return the item to us without unnecessary delay and in any event no later than 14 days after the date on which you informed us of your decision to withdraw from the contract. To give you enough time to exercise your Right of withdrawal, it is sufficient if you return the item before this fourteen-day period has expired.
You may, of course, look at and examine the item. Please ensure that you handle the item carefully and only to the extent necessary to determine the nature, properties and function of the item. As a guideline, handle the item as you would in a store. If you have handled the item above and beyond what is permissible, you are liable for the reduction in value of the item, and we have the right on refunding you to make a deduction for that reduction in value.
Handling returns
Pack the item(s) that you want to return, preferably in the original packaging (Svenskt Tenn cares about the environment, and would very much prefer you to use the original packaging as far as possible).
Refund
If you withdraw from your purchase, we will refund all the payments we have received from you. This means that, over and above the value of the item(s), we will also refund the cost of delivery etc. We do, however, have the right to make a deduction to cover any reduction in value. If you withdraw from the purchase of one part of the items you have ordered, we will refund the value of the item(s) and any costs which arose from the purchase of the specific item(s) being withdrawn. We will not, however, refund expenses which you would have had even if the specific item(s) which is/are subject to withdrawal had not been purchased, e.g. carriage and invoice costs.
The refund will be made without unnecessary delay and in any case no later than 14 days from and including the date on which we received your notification that you have withdrawn from the purchase. Notwithstanding this, we may hold back the refund until we have received the return item from you or until you have submitted evidence that you have sent back the item, whichever occurs first.
In making the refund, we will use the same mode of payment which you yourself used, unless you have reached an express agreement with us on a different mode. In any case, the refund will cost you nothing.
If you have any questions – please contact Svenskt Tenn's Customer Service. We are here to help you.